Customer Zone
Helplines
Whatever the problem, whatever the question, we're here to help. For your convenience, we have a number of helplines to deal with everything from claims to change of address.
Customer Service Line: 08450 71 71 71
If your circumstances change and you need to update your cover or you have a query, just call the Caravan Guard Customer Service Line. Lines open Weekdays 8am - 8pm, Weekends and most Bank Holidays 9am - 4pm. Local call rate from land lines. Mobile users may wish to call 01422 396 777.
Emergency Claims & Breakdown Assistance Helpline (24 hour): 01737 815 123
Non-emergency claims: 08450 70 11 99
Windscreen Helpline: 0800 0963 456
Legal Expenses Helpline: 0800 387 165
Report non-fault accidents, where there is a third party to recover costs from, to MSL Legal Expenses Ltd. Please quote 'ACA145'
Renewals helpline: 01422 39 67 89
Policy Documents
Use the links below to download our motorhome brochure and insurance documents.
Brochure
For an overview of our insurance services, benefits and discounts for owners of motorhomes and motorcaravans, download our motorhome insurance brochure.
Policy Summary
Download a brief summary of the motorhome insurance policy.
Policy Booklet
For a more detailed look at the policy wording, conditions and exclusions, download the insurance policy booklet for motorhomes.
About Our Insurance Services
Download 'Our Insurance Services' document to find out who we are, what services we provide, any charges we make, who regulates us, who the Financial Services Authority (FSA) are, what to do if making a complaint and information regarding the Financial Services Compensation Scheme.
Terms of Business Agreement
Use this link to view our Terms of Business Agreement.
To view these documents, you will need Adobe Acrobat Reader installed on your computer. If you don't already have it installed, you can download it for free on the Adobe website.
If you would like a specimen policy sending through the post, please use our enquiry form or call us on 08450 71 71 71
(Local call rate from landlines. Mobile users may wish to call 01422 396 777)
Inform us of Changes
Please use the form below to inform us of any changes in your circumstances.
Please note that the changes will not take effect until an adviser has contacted you to confirm the changes and update your policy.
If you would like to speak to an adviser, please call 08450 71 71 71 (Local call rate from landlines. Mobile users may wish to call 01422 396 777)
We are open 8am - 8pm weekdays, 9am - 4pm weekends and most Bank Holidays.
Renewals
For your convenience, your premium can be paid in a way to suit you:
Credit / Debit Card
Please call us on the number below with your card details.
Monthly Direct Debit
If you would like to set up a direct debit, simply telephone us with your bank details and we will take care of the rest. If you already pay by direct debit the instalments will continue automatically and you do not need to take any further action if you are happy for your cover to continue on this basis. (8% / 18.5% APR divided over 12 equal monthly instalments).
Cheque
Please forward your cheque made payable to "Caravan Guard Ltd" to Caravan Guard, New Road, Halifax, HX1 2JZ.
Renewals Helpline: 01422 39 67 89
8am - 8pm Weekdays
9am - 4pm Weekends
& most Bank Holidays
Please note that an automated telephone service is available 24 hours a day if you simply wish to renew by card without making any changes.
Prefer to talk?
Call us 7 days a week on
0800 14 88 414
Free from landlines
Mobile users may find it cheaper to call
01422 396 770
8am - 8pm Weekdays
9am - 4pm Weekends
& most Bank Holidays
Leisuredays up for two national insurance awards
Leisuredays are to take on some of the UK’s biggest insurance companies after being made finalists in two categories at the 2010 UK Broker Awards. We are delighted to be shortlisted for the “Customer Service Provider of the Year” and “Personal Lines Intermediary of the Year” (which names the UK’s best broker that offers insurance to the general public).
Free e-magazine sign up here!
