Customer Zone
Helplines
We are here to help. So whatever the question, or problem, please feel free to contact us on one of the dedicated helpline numbers below.
Breakdown Assist & Accident Recovery (24 hr): 01737 815 123
If calling from outside the UK please call 0044 1737 815 123
Claims (24 hr): 01422 501 084
If calling from outside the UK please call 0044 1422 501 084
Windscreen (24 hr): 01422 501 092
If calling from outside the UK please call 0044 1422 501 092
Legal Expenses (24 hr): 0800 387 165
To recover costs such as your excess, motorhome hire and loss of earnings following a non-fault accident. Arranged by MSL Legal Expenses Ltd. Please quote certificate number ACA145 when calling.
Renewals: 01422 396 789
Advisers available 8am - 8pm Weekdays & 9am - 4pm Weekends and most Bank Holidays.
Automated payment line for card payments available 24 hours.
Customer Service Line: 01422 396 770
If you have a question about your motorhome insurance policy, or need to update your policy details, then please call our Customer Service Line and speak to our friendly insurance advisers.
Lines are open 7 days a week:
8am - 8pm Weekdays
9am - 4pm Weekends and most Bank Holidays
Policy Documents
Use the links below to download our motorhome brochure and insurance documents.
Brochure
For an overview of our insurance services, benefits and discounts for owners of motorhomes and motorcaravans, download our motorhome insurance brochure.
Policy Summary
Download a brief summary of the motorhome insurance policy.
Policy Booklet
For a more detailed look at the policy wording, conditions and exclusions, download the insurance policy booklet for motorhomes.
Terms of Business Agreement
Use this link to view our Terms of Business Agreement.
To view these documents, you will need Adobe Acrobat Reader installed on your computer. If you don't already have it installed, you can download it for free on the Adobe website.
If you would like a specimen policy sending through the post, please use our enquiry form or call us on 0800 14 88 414
(free from landlines, mobile users may find it cheaper to call 01422 396 770)
Inform us of Changes
Please use the form below to inform us of any changes in your circumstances.
Please note that the changes will not take effect until an adviser has contacted you to confirm the changes and update your policy.
If you would like to speak to an adviser, please call 0800 14 88 414 (free from landlines, mobile users may find it cheaper to call 01422 396 770)
We are open 8am - 8pm weekdays, 9am - 4pm weekends and most Bank Holidays.
Renewals
For your convenience, your premium can be paid in a way to suit you:
Credit / Debit Card
Please call us on the number below with your card details.
Monthly Direct Debit
If you would like to set up a Direct Debit, simply telephone us with your bank details and we will take care of the rest. We use a company called Premium Credit to provide finance. A charge for credit will apply and credit is available subject to status. If you already pay by Direct Debit, the instalments will continue automatically and you do not need to take any further action if you are happy for your cover to continue on this basis.
Cheque
Please forward your cheque made payable to "Caravan Guard Ltd" to Caravan Guard, New Road, Halifax, HX1 2JZ - ensuring you print your full name and postcode on the reverse.
Renewals Helpline: 01422 39 67 89
8am - 8pm Weekdays
9am - 4pm Weekends
& most Bank Holidays
Please note that an automated telephone service is available 24 hours a day if you simply wish to renew by card without making any changes.
Prefer to talk?
Call us 7 days a week on
0800 14 88 414
Free from landlines
Mobile users may find
it cheaper to call
01422 396 770
8am - 8pm Weekdays
9am - 4pm Weekends
& most Bank Holidays
Leisuredays report static caravan storm claims up 300% in 2012
The extremely windy weather during December and the early months of 2012 has caused a 300% increase in static caravan insurance claims for storm damage.
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