Customer Zone

Helplines
Policy Documents
Inform us of Changes
Renewals

Helplines

Whatever the problem, whatever the question, we're here to help. For your convenience, we have a number of helplines to deal with everything from claims to change of address.

Customer Service Line: 08452 79 48 79 (local call rate)

If your circumstances change and you need to update your cover or you have a query, just call the Leisuredays Customer Service Line. Lines open Weekdays 8am - 8pm, Weekends and most Bank Holidays 9am - 4pm. Mobile users may wish to call 01422 396 770.

Claims Helpline (24 hour): 0845 076 0432

If you need to make a claim or enquire about an existing claim, just pick up the phone and call our Claims Helpline.

Emergency Helpline (24 hour): 0870 607 6513

If crisis strikes, like your pipes freeze and burst or a storm damages your holiday home, just call our Emergency Helpline day or night, any day of the year. We'll arrange for one of our Emergency repairers to race round and help sort things out.

Legal Helpline: 01925 428 375

Only available if Legal Expenses Option taken.

Renewals Helpline: 01422 39 68 08

Policy Documents

Use the links below to download our holiday home brochure and insurance documents.

Brochure
For an overview of our insurance services, benefits and discounts for owners of static caravans, holiday lodges and chalets, download our holiday home insurance brochure.

Policy Summary
Download a brief summary of the holiday home insurance policy.

Policy Booklet
For a detailed look at the policy wording, conditions and exclusions, download our latest insurance policy booklet for static caravans, holiday lodges and chalets.

Our policy changed in October 2009. Click here to view our previous policy wording. Policyholders, if you are unsure which policy applies to you please contact us.

About Our Insurance Services
Download 'Our Insurance Services' document to find out who we are, what services we provide, any charges we make, who regulates us, who the Financial Services Authority (FSA) are, what to do if making a complaint and information regarding the Financial Services Compensation Scheme.

Terms of Business Agreement
Use this link to view our Terms of Business Agreement.

To view these documents, you will need Adobe Acrobat Reader installed on your computer. If you don't already have it installed, you can download it for free on the Adobe website.

If you would like a specimen policy sending through the post, please use our enquiry form or call us on 08452 79 48 79
(Local call rate from landlines. Mobile users may wish to call 01422 396 770)

Inform us of Changes

Please use the form below to inform us of any changes in your circumstances.

Please note that the changes will not take effect until an adviser has contacted you to confirm the changes and update your policy.

If you would like to speak to an adviser, please call 08452 79 48 79 (Local call rate from landlines. Mobile users may wish to call 01422 396 770)

We are open 8am - 8pm weekdays, 9am - 4pm weekends and most Bank Holidays.

Renewals

For your convenience, your premium can be paid in a way to suit you:

Credit / Debit Card
Please call us on the number below with your card details.

Monthly Direct Debit
If you would like to set up a direct debit, simply telephone us with your bank details and we will take care of the rest. If you already pay by direct debit the instalments will continue automatically and you do not need to take any further action if you are happy for your cover to continue on this basis. (8% / 18.5% APR divided over 12 equal monthly instalments).

Cheque
Please forward your cheque made payable to "Leisuredays" to Leisuredays, New Road, Halifax, HX1 2JZ.