Customer Zone
Helplines
Whatever the problem, whatever the question, we're here to help. For your convenience, we have a number of helplines to deal with everything from claims to change of address.
Customer Service Line: 01422 396 770
If your circumstances change and you need to update your cover or you have a query, just call the Caravan Guard Customer Service Line.
Lines are open 7 days a week:
8am - 8pm Weekdays
9am - 4pm Weekends and most Bank Holidays
Claims Helpline (24 hour): 01422 50 10 83
If you need to make a claim or enquire about an existing claim, just pick up the phone and call our Claims Helpline.
Renewals Helpline: 01422 39 67 55
Policy Documents
Use the links below to download our touring caravan brochure and insurance documents.
Brochure
For an overview of our insurance services, benefits and discounts for owners of touring caravans, trailer tents and folding campers, download our caravan insurance brochure.
Policy Summary
Download a brief summary of the touring caravan insurance policy.
Policy Booklet
For a more detailed look at the policy wording, conditions and exclusions, download the insurance policy booklet for touring caravans, trailer tents and folding campers.
Terms of Business Agreement
Use this link to view our Terms of Business Agreement.
To view these documents, you will need Adobe Acrobat Reader installed on your computer. If you don't already have it installed, you can download it for free on the Adobe website.
If you would like a specimen policy sending through the post, please use our enquiry form or call us on 0800 14 88 414
(free from landlines, mobile users may find it cheaper to call 01422 396 770)
Inform us of Changes
Please use the form below to inform us of any changes in your circumstances.
Please note that the changes will not take effect until an adviser has contacted you to confirm the changes and update your policy.
If you would like to speak to an adviser, please call 0800 14 88 414 (free from landlines, mobile users may find it cheaper to call 01422 396 770)
We are open 8am - 8pm weekdays, 9am - 4pm weekends and most Bank Holidays.
Renewals
For your convenience, your premium can be paid in a way to suit you:
Credit / Debit Card
Please call us on the number below with your card details.
Monthly Direct Debit
If you would like to set up a Direct Debit, simply telephone us with your bank details and we will take care of the rest. We use a company called Premium Credit to provide finance. A charge for credit will apply and credit is available subject to status. If you already pay by Direct Debit, the instalments will continue automatically and you do not need to take any further action if you are happy for your cover to continue on this basis.
Cheque
Please forward your cheque made payable to "Caravan Guard Ltd" to Caravan Guard, New Road, Halifax, HX1 2JZ - ensuring you print your full name and postcode on the reverse.
Renewals Helpline: 01422 39 67 55
8am - 8pm Weekdays
9am - 4pm Weekends
& most Bank Holidays
Please note that an automated telephone service is available 24 hours a day if you simply wish to renew by card without making any changes.
Tell us your CRiS number
To avoid any unnecessary delay in the event of a claim, please advise us of your tourer caravan identification number using the form below.
- For caravans manufactured before 1992 you should find the chassis number on a plate on the A frame or by the door.
- For caravans manufactured after 1992 in addition to the above, you should also find a 17 digit identification number etched on the windows. This indicates that the caravan is registered with CRiS and additional documentation should be provided at the point of sale to register and confirm your ownership status. If the manufacturer of your caravan does not operate this scheme then you can retrospectively register it with CRiS – just call them on 01722 411430 for more details.
- For trailer tents and folding campers not registered with the CRiS scheme please provide the chassis number.
Alternatively, if you are having trouble locating this information or would like further advice please do not hesitate to contact one of our friendly advisers on 0800 14 88 414 (free from landlines, mobile users may find it cheaper to call 01422 396 770).
Prefer to talk?
Call us 7 days a week on
0800 14 88 414
Free from landlines
Mobile users may find
it cheaper to call
01422 396 770
8am - 8pm Weekdays
9am - 4pm Weekends
& most Bank Holidays
Leisuredays report static caravan storm claims up 300% in 2012
The extremely windy weather during December and the early months of 2012 has caused a 300% increase in static caravan insurance claims for storm damage.
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