Contacting us during the Coronavirus (COVID-19) pandemic

To help keep our colleagues and the wider community safe, some of our staff are working from home. Our offices are Covid Secure and our contact centre is fully operational and open as usual so we can continue to answer your call and service your policy. There are also other ways we can help online:

Quotes – If you’d like an insurance quote, you can contact us by calling 01422 396 770. You can also request a call back here.

Queries – You may also find an answer in our FAQs section, which we are currently working to expand. If your question isn’t listed then please email (or call us if urgent).

Renewals – If you don’t need to make any changes and are happy to pay for your annual premium, please renew your policy online here. If you pay by monthly Direct Debit, your policy will continue automatically unless you tell us otherwise. However, if you need to make any changes to your policy please do call us on 01422 396 770.

Changes – If you need to contact us to make a change to your policy, please do call us or email Please include your policy number, name and postcode, along with details of the change you would like to make, so we can get back to you.

Payments – If you’re worried about your insurance payments then please call us on 01422 396770 to speak to one of our friendly advisers about how we might be able to help during this difficult time. This could include reducing your premium by changing your cover slightly.

Registering a claim –  If there has been an incident and you need urgent advice, please call us on 01422 501 085.