Can I still make a claim on my holiday caravan policy during the Coronavirus (COVID-19) pandemic?

Yes, your policy is still valid and cover will remain in force.

Registering a claim:
If you have minor damage to your property and it is still watertight and secure, we recommend that you register your claim online here.

If there has been a more serious incident and you need urgent advice, please call 01422 501 085.

If you have any problems or questions about the claims process, please contact the Leisuredays Claims Liaison team on 01422 396 812 or by emailing

Rest assured our phone lines remain open and we have systems in place to make sure that we can continue to answer your calls and service your policies.

In case there are any unavoidable delays in arranging someone to assess any damage during this time, it’s important you try to secure your property so it is watertight and safe from break-ins. Providing you are covered for the claim, you will be reimbursed for any reasonable emergency repair costs.

Draining down:

Please take note of our winter weather precautions from November 1st to March 15th.

If your park is still open and your caravan is unoccupied overnight between Nov 1st and March 15th you must turn the water off at the stopcock, flush all toilets to drain the cistern and open all taps and showers to let all the water out.

When your park is closed for winter or closed due to a local or national lockdown the water must be turned off at the stopcock and your unit must be fully drained down and winterised in accordance with the manufacturer’s recommendation. Please speak to your park operator to arrange this if you’re unable to get to your holiday caravan.

You will not be insured for burst pipes unless you have complied with our winter weather precautions. Please see pages 13 and 14 of our policy booklet as well as our handy video on how to drain down.