Contacting us during the Coronavirus (COVID-19) pandemic

To help keep our colleagues and the wider community safe, some of our staff are working from home. Our offices are Covid Secure and our contact centre is fully operational and open as usual, so we can continue to answer your call and service your policy. There are also other ways we can help online:

Quotes  – We’re ready to take your call, but our website can be used to get a new insurance quote and set up a policy. You can of course still call us if you have any questions not answered on the help text during the quote or FAQs.

Renewals – If you don’t need to make any changes and are happy to pay for your annual premium, please renew your policy online here. If you pay by monthly Direct Debit, your policy will continue automatically unless you tell us otherwise. In light of the ongoing coronavirus pandemic we will honour a 10% increase on your sum insured limit. You should still review the value of your caravan but if it is still within 10% of the amount shown on your schedule, there is no need to contact us to increase your sum insured this year. However, if you need to make any changes to your policy please do call us.

Queries – You may find an answer in our FAQs section, which we are continually updating. If your question isn’t listed then please email (or call us if urgent).

Changes – If you need to contact us to make a change to your policy, please do call us or email  Please include your policy number, name and postcode, along with details of the change you would like to make, so we can get back to you.

Payments – If you’re worried about your insurance payments then please call us on 01422 396 770 to speak to one of our friendly advisers about how we might be able to help during this difficult time.  This could include reducing your premium by changing your cover slightly.

Registering a claim – If you have minor damage to your property and it is still watertight and secure, we recommend that you register your claim online here.

If there’s been a more serious incident and you require urgent advice, please call us on 01422 501 085.

Importance of maintaining insurance cover during lockdown – Your Leisuredays insurance policy protects you against risks, such as storm, flood, fire, theft, accidental damage and vandalism when your holiday caravan is not in use. Our claims stats show that a massive 90 per cent of claim payouts were for when holiday caravans were not in use.

Keeping your property secure – Unfortunately, at a time when much of the nation will be pulling together, there will be certain individuals who will take advantage of the situation and target holiday caravans or lodges. Please consider the security on your unit and take appropriate action to protect your property.

Draining down – Please take note of our winter weather precautions from November 1st to March 15th. If your park is still open and your caravan is unoccupied between Nov 1st and March 15th you must turn the water off at the stopcock, flush all toilets to drain the cistern and open all taps and showers to let all the water out. When your park is closed for winter or closed due to a local lockdown the water must be turned off at the stopcock and your unit must be fully drained down and winterised in accordance with the manufacturer’s recommendation. Please speak to your park operator to arrange this if you’re unable to get to your holiday caravan.

You will not be insured for burst pipes unless you have complied with our winter weather precautions. Please see pages 13 and 14 of our policy booklet as well as our handy video on how to drain down.