Customer zone - how can we help?


 

Call one of our helplines

We are here to help. So whatever the question, or problem, please feel free to contact us on one of the dedicated helpline numbers below.

  • Customer service helpline:
    01422 396 770

    If you have a question about your motorhome insurance policy, or need to update your policy details, then please call our customer service helpline and speak to our friendly insurance advisers.

    Lines are open 8am - 8pm weekdays,
    9am - 4pm weekends and most bank holidays.

  • Renewals helpline:
    01422 396 789
  • Breakdown assistance and accident recovery
    (24 hour):
    01737 815 123

    Provided by AXA Assistance. If calling from outside the UK please call 0044 1737 815 123.

  • Claims helpline (24 hour):
    01422 501 084

    If calling from outside the UK please call
    0044 1422 501 084.

  • Legal helpline (24 hour):
    0344 571 2717Auxillis Limited or 0344 770 1040 Arc Legal Assistance

    (Policies starting before 01/01/17 are administered by Auxillis Limited (formerly Albany Assistance Limited))
    (Policies starting after 01/01/17 are administered by Arc Legal Assistance)

    To recover costs such as your excess, motorhome hire and loss of earnings following a non-fault accident.

  • Windscreen (24 hour):
    01422 501 092

    If calling from outside the UK please call
    0044 1422 501 092.

Policy documents

If you'd like more information about our products and services, you can download our motorhome insurance brochure and related policy documents on our insurance documents page.

Inform us of any changes

Please use the form below to inform us of any changes in your circumstances.

Please note that the changes will not take effect until an adviser has contacted you to confirm the changes and update your policy.

If you would like to speak to an adviser, please call 0800 14 88 414 (alternatively call 01422 396 770).

We are open 8am - 8pm weekdays, 9am - 4pm weekends and most bank holidays.

Your details

Manage your renewal

Renewals helpline: 01422 396 789


8am - 8pm weekdays
9am - 4pm weekends
and most bank holidays

Please note that an automated telephone service is available 24 hours a day if you simply wish to renew by card without making any changes.


For your convenience, your premium can be paid in a way to suit you:

Credit / debit card


Please call us on 01422 396 789 with your card details.

Monthly Direct Debit


If you would prefer to spread the payment of your motorhome insurance over 12 monthly payments, rather than pay in one lump sum, simply call us with your bank details.

We use a company called Premium Credit Ltd to provide finance for Direct Debits. Premium Credit's financing solution is easy to manage online at www.mypremiumcredit.com.

My Premium Credit gives secure 24/7 access to your account. You'll be able to keep tabs on your Direct Debit payments, sign your credit agreement, view correspondence, settle missing payments by card and make changes to your personal or banking details online.

If you already pay by Direct Debit and are happy for cover to continue on the same basis, your Direct Debit collections will automatically continue.

Please note a charge for credit applies and written quotations are available. Credit availability is subject to status.

Cheque


Please send your cheque made payable to 'Caravan Guard' to Caravan Guard, New Road, Halifax, HX1 2JZ. Please ensure you print your full name and postcode on the reverse.

Bank transfer / online banking


Please send your premium to the following bank account, using the unique reference provided to help us identify your policy.

Account number:  00554722
Sort code:  30-93-76
Reference:  The last seven digits of your policy number (e.g. for policy number L09/CGHH0123456, your unique reference would be 0123456)

Please take care to use the correct reference to avoid a delay in renewing your policy. Your renewal will only be complete once we have received the bank transfer. You will then receive confirmation of your renewal by email or post.

Why choose us?

  • Why choose us icon
    Plain English policy and documents
  • Why choose us icon
    Highly rated for service and value
  • Why choose us icon
    Reassuringly good cover from a leading insurer
  • Why choose us icon
    Cover with the maximum 5 Star Rating
  • Why choose us icon
    Open 7 days a week
  • Why choose us icon
    Claimants rate our claims service good or exceptional
  • Why choose us icon
    Award winning company
  • Why choose us icon
    Safe and secure
  • Why choose us icon
    Member of the National Caravan Council
  • Why choose us icon
    Direct Debit facility to spread the cost
  • Why choose us icon
    Confidence in a trusted family business
  • Why choose us icon
    Money back guarantee
  • Why choose us icon
    Heart Research donation for every paperless policy

What our customers say

Review centre

We have 218 customer comments on independent review site Review Centre, with 95% recommending Leisuredays.

Rated 4.6 out of 5 by 229 reviewers on ReviewCentre.com. 94% of reviewers would recommend us for service and value.

In our latest survey

96% of customers surveyed in June 2015 agreed that Leisuredays offer good value for money.

Really knowledgeable staff who want to help you get the right policy at the right price for you.

Mrs Palin, Devon
UK Broker Awards 2016 Winner UK Broker Awards 2013 winner Insurance Marketing And PR Awards 2016 Winner British Insurance Awards 2016 finalist
Close
0800 14 88 414
Alternatively call 01422 396 770

8am - 8pm weekdays
9am - 4pm weekends
& most bank holidays