{"id":3806,"date":"2015-11-30T11:10:24","date_gmt":"2015-11-30T11:10:24","guid":{"rendered":"http:\/\/www.leisuredays.co.uk\/news\/?p=3806"},"modified":"2015-11-30T11:10:24","modified_gmt":"2015-11-30T11:10:24","slug":"you-said-we-listened-consumer-survey-results","status":"publish","type":"post","link":"https:\/\/www.leisuredays.co.uk\/news\/you-said-we-listened-consumer-survey-results-3806\/","title":{"rendered":"You said, we listened – consumer survey results"},"content":{"rendered":"

A huge thank you to the thousands of you that completed our recent online survey \u2013 your feedback is invaluable to us.<\/p>\n

Back in June we sent a survey to our lovely e-magazine subscribers, giving you the opportunity to tell us what matters most when insuring your holiday caravan.<\/p>\n

Overall, the results were up on last year, showing that we\u2019ve made improvements across areas including customer service, levels of insurance cover and price. We hope to continue improving over the next few months and have a dedicated team of people looking carefully into all your comments and making sure we\u2019re listening to what you really want.<\/p>\n

Congratulations to Mrs Green from South Yorkshire who was the lucky winner of the Amazon Kindle Fire HD, drawn at random from all the entries earlier this year.<\/p>\n

What you told us<\/strong><\/h2>\n

Many of you spoke about how easy it is to arrange your insurance with Leisuredays, whether you prefer to take out your policy online or by speaking to one of our friendly advisers on the phone. Our seven day opening means you can get in touch whatever day of the week it is.<\/p>\n

\"HC<\/a><\/p>\n

 <\/p>\n

Not everyone is the same: some of you like to check every detail of cover before you take out a policy, whilst others want to get a quote more quickly. Some of you said you\u2019d like to renew earlier than normal – perhaps so you are free to enjoy your holiday if you happen to be away in your holiday caravan when your renewal comes around! Whatever your needs, we want to make sure we\u2019re providing a service tailored to you as an individual.<\/p>\n

So what\u2019s changed?<\/strong><\/h2>\n

We\u2019ve already made some great changes as a result of your feedback. For example, we now send out a handy helplines card to all policyholders, making sure you have all the phone numbers you need to hand as well as providing a few tips in the event of a claim. We\u2019ve also made several improvements to our website, helping you to find the information you need quickly and easily.<\/p>\n

\"New<\/p>\n

What\u2019s next?<\/strong><\/h2>\n

There are lots of ideas in the pipeline. As well as small improvements to the service and products we offer, we\u2019re looking into new ways we can reward our loyal customers. We aim to simplify the claims process, letting you know who\u2019s involved and what to expect from day one. Plus, over the coming months you can look out for our brand new website that works well whether you\u2019re using a desktop, tablet or mobile device.<\/p>\n

At Leisuredays we strive to deliver brilliant customer experiences and are always keen to hear your feedback so we can continue to improve. Thanks once again to those of you who completed the consumer\u00a0survey. If you have anything to add, why not leave a comment below.<\/p>\n","protected":false},"excerpt":{"rendered":"

A huge thank you to the thousands of you that completed our recent online survey \u2013 your feedback is invaluable to us. Back in June we sent a survey to our lovely e-magazine subscribers, giving you the opportunity to tell us what matters most when insuring your holiday caravan. Overall, the results were up on […]<\/p>\n","protected":false},"author":7,"featured_media":3903,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[569,570,111,571,321],"class_list":["post-3806","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-leisuredays-insurance-news","tag-consumer","tag-feedback","tag-insurance","tag-online-survey","tag-survey"],"yoast_head":"\nYou said, we listened - consumer survey results - Leisuredays News<\/title>\n<meta name=\"description\" content=\"A huge thank you to the thousands of you that completed our recent online survey. Read the consumer survey results and see what action we're taking.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.leisuredays.co.uk\/news\/you-said-we-listened-consumer-survey-results-3806\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"You said, we listened - consumer survey results - Leisuredays News\" \/>\n<meta property=\"og:description\" content=\"A huge thank you to the thousands of you that completed our recent online survey. Read the consumer survey results and see what action we're taking.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.leisuredays.co.uk\/news\/you-said-we-listened-consumer-survey-results-3806\/\" \/>\n<meta property=\"og:site_name\" content=\"Leisuredays News\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/leisuredays\" \/>\n<meta property=\"article:published_time\" content=\"2015-11-30T11:10:24+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.leisuredays.co.uk\/news\/wp-content\/uploads\/2015\/11\/HC-survey-stat.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"380\" \/>\n\t<meta property=\"og:image:height\" content=\"340\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Liz Harrison\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Liz Harrison\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.leisuredays.co.uk\\\/news\\\/you-said-we-listened-consumer-survey-results-3806\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.leisuredays.co.uk\\\/news\\\/you-said-we-listened-consumer-survey-results-3806\\\/\"},\"author\":{\"name\":\"Liz Harrison\",\"@id\":\"https:\\\/\\\/www.leisuredays.co.uk\\\/news\\\/#\\\/schema\\\/person\\\/60be03552fa97080a6880e576a19a2d0\"},\"headline\":\"You said, we listened – consumer survey results\",\"datePublished\":\"2015-11-30T11:10:24+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.leisuredays.co.uk\\\/news\\\/you-said-we-listened-consumer-survey-results-3806\\\/\"},\"wordCount\":491,\"commentCount\":2,\"publisher\":{\"@id\":\"https:\\\/\\\/www.leisuredays.co.uk\\\/news\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.leisuredays.co.uk\\\/news\\\/you-said-we-listened-consumer-survey-results-3806\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.leisuredays.co.uk\\\/news\\\/wp-content\\\/uploads\\\/2015\\\/11\\\/HC-survey-stat.jpg\",\"keywords\":[\"consumer\",\"feedback\",\"insurance\",\"online survey\",\"survey\"],\"articleSection\":[\"Insurance news\"],\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.leisuredays.co.uk\\\/news\\\/you-said-we-listened-consumer-survey-results-3806\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.leisuredays.co.uk\\\/news\\\/you-said-we-listened-consumer-survey-results-3806\\\/\",\"url\":\"https:\\\/\\\/www.leisuredays.co.uk\\\/news\\\/you-said-we-listened-consumer-survey-results-3806\\\/\",\"name\":\"You said, we listened - consumer survey results - Leisuredays News\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.leisuredays.co.uk\\\/news\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.leisuredays.co.uk\\\/news\\\/you-said-we-listened-consumer-survey-results-3806\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.leisuredays.co.uk\\\/news\\\/you-said-we-listened-consumer-survey-results-3806\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.leisuredays.co.uk\\\/news\\\/wp-content\\\/uploads\\\/2015\\\/11\\\/HC-survey-stat.jpg\",\"datePublished\":\"2015-11-30T11:10:24+00:00\",\"description\":\"A huge thank you to the thousands of you that completed our recent online survey. Read the consumer survey results and see what action we're taking.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.leisuredays.co.uk\\\/news\\\/you-said-we-listened-consumer-survey-results-3806\\\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.leisuredays.co.uk\\\/news\\\/you-said-we-listened-consumer-survey-results-3806\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.leisuredays.co.uk\\\/news\\\/you-said-we-listened-consumer-survey-results-3806\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.leisuredays.co.uk\\\/news\\\/wp-content\\\/uploads\\\/2015\\\/11\\\/HC-survey-stat.jpg\",\"contentUrl\":\"https:\\\/\\\/www.leisuredays.co.uk\\\/news\\\/wp-content\\\/uploads\\\/2015\\\/11\\\/HC-survey-stat.jpg\",\"width\":380,\"height\":340},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.leisuredays.co.uk\\\/news\\\/you-said-we-listened-consumer-survey-results-3806\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.leisuredays.co.uk\\\/news\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"You said, we listened – consumer survey results\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.leisuredays.co.uk\\\/news\\\/#website\",\"url\":\"https:\\\/\\\/www.leisuredays.co.uk\\\/news\\\/\",\"name\":\"Leisuredays News\",\"description\":\"Static caravan and holiday lodge news and reviews\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.leisuredays.co.uk\\\/news\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.leisuredays.co.uk\\\/news\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.leisuredays.co.uk\\\/news\\\/#organization\",\"name\":\"Leisuredays\",\"url\":\"https:\\\/\\\/www.leisuredays.co.uk\\\/news\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.leisuredays.co.uk\\\/news\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.leisuredays.co.uk\\\/news\\\/wp-content\\\/uploads\\\/2014\\\/03\\\/Leisuredays-Master-Logo-for-white-backgrounds-e1396265602221.png\",\"contentUrl\":\"https:\\\/\\\/www.leisuredays.co.uk\\\/news\\\/wp-content\\\/uploads\\\/2014\\\/03\\\/Leisuredays-Master-Logo-for-white-backgrounds-e1396265602221.png\",\"width\":394,\"height\":315,\"caption\":\"Leisuredays\"},\"image\":{\"@id\":\"https:\\\/\\\/www.leisuredays.co.uk\\\/news\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/leisuredays\",\"https:\\\/\\\/x.com\\\/leisuredaysuk\",\"https:\\\/\\\/www.youtube.com\\\/channel\\\/UCrApueFfZnOiJIjt-eCQbTw\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.leisuredays.co.uk\\\/news\\\/#\\\/schema\\\/person\\\/60be03552fa97080a6880e576a19a2d0\",\"name\":\"Liz Harrison\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/83d30b75cbdac7db638f9a6f483d3c3bb5ed096bd8b916b5c72b4503ffacb779?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/83d30b75cbdac7db638f9a6f483d3c3bb5ed096bd8b916b5c72b4503ffacb779?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/83d30b75cbdac7db638f9a6f483d3c3bb5ed096bd8b916b5c72b4503ffacb779?s=96&d=mm&r=g\",\"caption\":\"Liz Harrison\"},\"sameAs\":[\"https:\\\/\\\/www.leisuredays.co.uk\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"You said, we listened - consumer survey results - Leisuredays News","description":"A huge thank you to the thousands of you that completed our recent online survey. Read the consumer survey results and see what action we're taking.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.leisuredays.co.uk\/news\/you-said-we-listened-consumer-survey-results-3806\/","og_locale":"en_GB","og_type":"article","og_title":"You said, we listened - consumer survey results - Leisuredays News","og_description":"A huge thank you to the thousands of you that completed our recent online survey. Read the consumer survey results and see what action we're taking.","og_url":"https:\/\/www.leisuredays.co.uk\/news\/you-said-we-listened-consumer-survey-results-3806\/","og_site_name":"Leisuredays News","article_publisher":"https:\/\/www.facebook.com\/leisuredays","article_published_time":"2015-11-30T11:10:24+00:00","og_image":[{"width":380,"height":340,"url":"https:\/\/www.leisuredays.co.uk\/news\/wp-content\/uploads\/2015\/11\/HC-survey-stat.jpg","type":"image\/jpeg"}],"author":"Liz Harrison","twitter_misc":{"Written by":"Liz Harrison","Estimated reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.leisuredays.co.uk\/news\/you-said-we-listened-consumer-survey-results-3806\/#article","isPartOf":{"@id":"https:\/\/www.leisuredays.co.uk\/news\/you-said-we-listened-consumer-survey-results-3806\/"},"author":{"name":"Liz Harrison","@id":"https:\/\/www.leisuredays.co.uk\/news\/#\/schema\/person\/60be03552fa97080a6880e576a19a2d0"},"headline":"You said, we listened – consumer survey results","datePublished":"2015-11-30T11:10:24+00:00","mainEntityOfPage":{"@id":"https:\/\/www.leisuredays.co.uk\/news\/you-said-we-listened-consumer-survey-results-3806\/"},"wordCount":491,"commentCount":2,"publisher":{"@id":"https:\/\/www.leisuredays.co.uk\/news\/#organization"},"image":{"@id":"https:\/\/www.leisuredays.co.uk\/news\/you-said-we-listened-consumer-survey-results-3806\/#primaryimage"},"thumbnailUrl":"https:\/\/www.leisuredays.co.uk\/news\/wp-content\/uploads\/2015\/11\/HC-survey-stat.jpg","keywords":["consumer","feedback","insurance","online survey","survey"],"articleSection":["Insurance news"],"inLanguage":"en-GB","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.leisuredays.co.uk\/news\/you-said-we-listened-consumer-survey-results-3806\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.leisuredays.co.uk\/news\/you-said-we-listened-consumer-survey-results-3806\/","url":"https:\/\/www.leisuredays.co.uk\/news\/you-said-we-listened-consumer-survey-results-3806\/","name":"You said, we listened - consumer survey results - Leisuredays News","isPartOf":{"@id":"https:\/\/www.leisuredays.co.uk\/news\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.leisuredays.co.uk\/news\/you-said-we-listened-consumer-survey-results-3806\/#primaryimage"},"image":{"@id":"https:\/\/www.leisuredays.co.uk\/news\/you-said-we-listened-consumer-survey-results-3806\/#primaryimage"},"thumbnailUrl":"https:\/\/www.leisuredays.co.uk\/news\/wp-content\/uploads\/2015\/11\/HC-survey-stat.jpg","datePublished":"2015-11-30T11:10:24+00:00","description":"A huge thank you to the thousands of you that completed our recent online survey. Read the consumer survey results and see what action we're taking.","breadcrumb":{"@id":"https:\/\/www.leisuredays.co.uk\/news\/you-said-we-listened-consumer-survey-results-3806\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.leisuredays.co.uk\/news\/you-said-we-listened-consumer-survey-results-3806\/"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.leisuredays.co.uk\/news\/you-said-we-listened-consumer-survey-results-3806\/#primaryimage","url":"https:\/\/www.leisuredays.co.uk\/news\/wp-content\/uploads\/2015\/11\/HC-survey-stat.jpg","contentUrl":"https:\/\/www.leisuredays.co.uk\/news\/wp-content\/uploads\/2015\/11\/HC-survey-stat.jpg","width":380,"height":340},{"@type":"BreadcrumbList","@id":"https:\/\/www.leisuredays.co.uk\/news\/you-said-we-listened-consumer-survey-results-3806\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.leisuredays.co.uk\/news\/"},{"@type":"ListItem","position":2,"name":"You said, we listened – consumer survey results"}]},{"@type":"WebSite","@id":"https:\/\/www.leisuredays.co.uk\/news\/#website","url":"https:\/\/www.leisuredays.co.uk\/news\/","name":"Leisuredays News","description":"Static caravan and holiday lodge news and reviews","publisher":{"@id":"https:\/\/www.leisuredays.co.uk\/news\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.leisuredays.co.uk\/news\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/www.leisuredays.co.uk\/news\/#organization","name":"Leisuredays","url":"https:\/\/www.leisuredays.co.uk\/news\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.leisuredays.co.uk\/news\/#\/schema\/logo\/image\/","url":"https:\/\/www.leisuredays.co.uk\/news\/wp-content\/uploads\/2014\/03\/Leisuredays-Master-Logo-for-white-backgrounds-e1396265602221.png","contentUrl":"https:\/\/www.leisuredays.co.uk\/news\/wp-content\/uploads\/2014\/03\/Leisuredays-Master-Logo-for-white-backgrounds-e1396265602221.png","width":394,"height":315,"caption":"Leisuredays"},"image":{"@id":"https:\/\/www.leisuredays.co.uk\/news\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/leisuredays","https:\/\/x.com\/leisuredaysuk","https:\/\/www.youtube.com\/channel\/UCrApueFfZnOiJIjt-eCQbTw"]},{"@type":"Person","@id":"https:\/\/www.leisuredays.co.uk\/news\/#\/schema\/person\/60be03552fa97080a6880e576a19a2d0","name":"Liz Harrison","image":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/secure.gravatar.com\/avatar\/83d30b75cbdac7db638f9a6f483d3c3bb5ed096bd8b916b5c72b4503ffacb779?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/83d30b75cbdac7db638f9a6f483d3c3bb5ed096bd8b916b5c72b4503ffacb779?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/83d30b75cbdac7db638f9a6f483d3c3bb5ed096bd8b916b5c72b4503ffacb779?s=96&d=mm&r=g","caption":"Liz Harrison"},"sameAs":["https:\/\/www.leisuredays.co.uk"]}]}},"_links":{"self":[{"href":"https:\/\/www.leisuredays.co.uk\/news\/wp-json\/wp\/v2\/posts\/3806","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.leisuredays.co.uk\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.leisuredays.co.uk\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.leisuredays.co.uk\/news\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/www.leisuredays.co.uk\/news\/wp-json\/wp\/v2\/comments?post=3806"}],"version-history":[{"count":8,"href":"https:\/\/www.leisuredays.co.uk\/news\/wp-json\/wp\/v2\/posts\/3806\/revisions"}],"predecessor-version":[{"id":3907,"href":"https:\/\/www.leisuredays.co.uk\/news\/wp-json\/wp\/v2\/posts\/3806\/revisions\/3907"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.leisuredays.co.uk\/news\/wp-json\/wp\/v2\/media\/3903"}],"wp:attachment":[{"href":"https:\/\/www.leisuredays.co.uk\/news\/wp-json\/wp\/v2\/media?parent=3806"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.leisuredays.co.uk\/news\/wp-json\/wp\/v2\/categories?post=3806"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.leisuredays.co.uk\/news\/wp-json\/wp\/v2\/tags?post=3806"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}