{"id":620,"date":"2010-07-28T12:47:19","date_gmt":"2010-07-28T12:47:19","guid":{"rendered":"http:\/\/www.leisuredays.co.uk\/news\/?p=620"},"modified":"2010-09-14T08:06:28","modified_gmt":"2010-09-14T08:06:28","slug":"leisuredays-up-for-two-national-insurance-awards","status":"publish","type":"post","link":"https:\/\/www.leisuredays.co.uk\/news\/leisuredays-up-for-two-national-insurance-awards-620\/","title":{"rendered":"Leisuredays up for two national insurance awards"},"content":{"rendered":"

\"Our<\/a>Leisuredays and parent company Caravan Guard have recently been named finalists for not one but two\u00a0categories in the 2010 UK Broker Awards.<\/p>\n

We are\u00a0battling it out against some of the UK\u2019s most successful insurance brokers in the \u201cCustomer Service Provider of the Year\u201d<\/em> and \u201cPersonal Lines Intermediary of the Year\u201d<\/em> (which names the UK\u2019s best broker that offers insurance to the general public).<\/p>\n

Chris Nettleton, Director of Leisuredays, will be representing\u00a0us at the event and had this to say on the fantastic news,<\/p>\n

\u201cTo be nominated for just one of these prestigious awards in what are hotly contested categories would have been fantastic, so to be shortlisted for two is something which we are hugely proud of. It\u2019s testament to the hard work our whole team put in on a day to day basis to ensure we offer the best possible cover, value and service.\u201d<\/em><\/p>\n

During the last 12 months\u00a0we have surpassed\u00a0our own extremely high customer service standards – something which greatly contributed to\u00a0us being named finalists in both these awards.<\/p>\n

Some of our measures include being more accessible to customers, with extended 7 day opening, including late nights and early mornings on weekdays, and a 24 hour online quote and buy service for holiday home owners.<\/p>\n

Leisuredays also take measures to ensure that when you do call you get the best possible service, Chris Nettleton explains,<\/p>\n

\u201cLeisuredays aim to resolve 80% of incoming calls first time, meaning that the first person you speak to will generally be the person that deals with your entire query, so you\u2019re never passed from person to person. This is achieved using unique customer phone numbers for different types of enquiries, and an intelligent call tracking system that automatically directs you through to the relevant highly skilled insurance adviser.\u201d <\/em><\/p>\n

We\u00a0also carefully monitor\u00a0our claims service to ensure a high level of satisfaction, and evolve their insurance products to meet customer needs whilst remaining good value for money.<\/p>\n

Leisuredays and Caravan Guard received the \u201cCustomer Service Provider of the Year\u201d <\/em>award in 2008 so we are keen to claim it back again this year, and also hope to add the prestigious \u201cPersonal Lines Intermediary of the Year\u201d<\/em> award to\u00a0our trophy cabinet.<\/p>\n

Chris added, \u201cWe won the Customer Service Award in 2008 and hope to regain it this year after further improvements to the excellent service we offer our customers. We work extremely hard to continually improve our customer service, so to be recognised in this way is a very welcome reward. On top of that, the Personal Lines Intermediary of the Year category is a very high ranking award that is often the reserve of the UK\u2019s biggest brokers, so to be shortlisted in this category is also a massive achievement. \u201d<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

Leisuredays are to take on some of the UK’s biggest insurance companies after being made finalists in two categories at the 2010 UK Broker Awards. We are delighted to be shortlisted for the “Customer Service Provider of the Year” and “Personal Lines Intermediary of the Year” (which names the UK’s best broker that offers insurance to the general public).<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5,6],"tags":[9,49,98,35,16,7],"class_list":["post-620","post","type-post","status-publish","format-standard","hentry","category-leisuredays-insurance-news","category-holiday-home-industry-news","tag-caravan-holiday-home","tag-holiday-homes","tag-insurance-awards","tag-insurance-broker","tag-policy-benefits","tag-static-caravan"],"yoast_head":"\nLeisuredays up for two national insurance awards - Leisuredays News<\/title>\n<meta name=\"description\" content=\"Leisuredays are to take on some of the UK's biggest insurance companies after being made finalists in two categories at the 2010 UK Broker Awards. 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