Whatever the problem, whatever the question, we're here to help. For your convenience, we have a number of helplines to deal with everything from claims to a change of address.
If your circumstances change and you need to
update your cover or you have a query, just call
the Leisuredays customer service helpline.
Lines open 8am - 8pm weekdays,
9am - 4pm weekends and most bank holidays
Administered by Arc Legal Assistance Ltd. This number is for policyholders who have opted to take out our legal expenses cover option. Please refer to your policy schedule.
If you need to make a claim, just pick up the phone and call our claims helpline.
If you'd like more information about our products and services, you can download our holiday caravan insurance brochure and related policy documents on our Insurance Documents page.
If you need to inform us of any changes in your circumstances please call us so we can update your policy.
We are open 8am - 8pm weekdays, 9am - 4pm weekends and most bank holidays.
Please note that an automated telephone service is available 24 hours a day if you simply wish to renew by card without making any changes.
Secure online LiveChat portal
You can use the LiveChat function on our website to amend and renew your policy whenever our advisers are available.
For your convenience, your premium can be paid in a way to suit you:
We use a company called Premium Credit Ltd to provide finance for Direct Debits. Premium Credit's financing solution is easy to manage online at www.mypremiumcredit.com.
My Premium Credit gives secure 24/7 access to your account. You'll be able to keep tabs on your Direct Debit payments, sign your credit agreement, view correspondence, settle missing payments by card and make changes to your personal or banking details online.
If you already pay by Direct Debit and are happy for cover to continue on the same basis, your Direct Debit collections will automatically continue.
Please note a charge for credit applies and written quotations are available. Credit availability is subject to status.
|Reference:||The last seven digits of your policy number (e.g. for policy number L09/CGHH0123456, your unique reference would be 0123456)|
Please take care to use the correct reference to avoid a delay in renewing your policy. Your renewal will only be complete once we have received the bank transfer. Unfortunately payments sent on a weekend won't reach our account until the following Monday. Once your payment has been received you will then receive confirmation of your renewal by email or post.