BenefitsDownload documentsFAQsCustomer zoneRenew your policyRenew your policy
BenefitsDownload documentsFAQsCustomer zoneRenew your policy

Customer zone - how can we help?


Helplines


Whatever the problem, whatever the question, we're here to help. For your convenience, we have a number of helplines to deal with everything from claims to a change of address.

General


Customer service line
01422 396 761
If you have a question about your insurance policy, or need to update your policy details, then please call our Customer Service Line and speak to our friendly insurance advisers.

Renewals helpline
01422 396 755
Automated payment line for card payments available 24 hours.

Lines are open 7 days a week
8am - 8pm Weekdays
9am - 4pm Weekends and most Bank Holidays

Need to call us about a claim?


Claims helpline (weekdays 9am-5pm)
01422 501 083
Please call this number to register a new claim or talk to us about an existing claim.

Did you know? If you don’t need emergency assistance you can report your claim online here.

Emergency assistance (24 hour)
01422 501 087 (within the UK)
0044 1422 501 088 (within Europe)
Please call this number for emergency recovery in the event of an accident or breakdown.

Legal helpline (24 hour)
0344 770 1040
Administered by Arc Legal Assistance Ltd.
This number is for policyholders who have opted to take out our Legal Expenses cover option. Please refer to your policy schedule.

Policy documents


If you'd like more information about our products and services, you can download our touring caravan insurance brochure and related policy documents on our insurance documents page.

Main Documents


Download PDF Brochure

Details of the cover and other benefits you'll get when you insure with Caravan Guard.

Download PDF Policy booklet

Full details and the terms and conditions of your touring caravan insurance policy.

Download PDF Essential information document

A summary of the cover levels on our touring caravan insurance.

Download PDF Insurance product information document (IPID)

A summary of the key information relating to your touring caravan policy.

Download PDF Terms of business agreement

The contract explaining the legal relationship between Caravan Guard and you as the policyholder.

Download PDF Renewal guide

A handy guide with tips and tricks to make sure you get the best insurance renewal deal.

Optional cover and extensions


A summary of the key information relating to your caravan insurance policy add ons.

Download PDF Gadget and leisure optional add on (IPID)
Download PDF Home emergency optional add on (IPID)
Download PDF Legal optional add on (IPID)
Download PDF Legal expenses policy booklet

Full details and the terms and conditions of your touring carvan insurance policy, provided by Arc Legal Assistance.

Inform us of any changes


If you need to inform us of any changes in your circumstances please call us so we can update your policy.

Please call 0800 14 88 414 (alternatively call 01422 396 770).

We are open 8am - 8pm weekdays, 9am - 4pm weekends and most bank holidays.

Manage your renewal


How to renew your policy


If you'd like to discuss your renewal with an adviser:


Call our renewals helpline: 01422 396 755
8am - 8pm Weekdays
9am - 4pm Weekends
and most Bank Holidays

Use our Secure LiveChat portal
You can also use LiveChat on our website to amend or renew your policy whenever our advisers are available.

If you're happy to renew without amending your policy please use one of these methods:


If you don’t need to make any changes to your policy, you can now renew online.

Renew online today

Alternatively, please pay for your policy using online banking (see 'ways to pay').


3 ways to pay for your renewal


Please note we don’t charge a fee for use of a credit card Click here to renew online today

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If you'd prefer to spread the payment of your touring caravan insurance over 12 monthly payments, rather than pay in one lump sum, simply call us with your bank details


We use a company called Premium Credit Ltd to provide finance for direct debits. Premium Credit's financing solution is easy to manage online at www.mypremiumcredit.com.


My Premium Credit gives secure 24/7 access to your account. You'll be able to keep tabs on your direct debit payments, sign your credit agreement, view correspondence, settle missing payments by card and make changes to your personal or banking details online. If you already pay by Direct Debit and are happy for cover to continue on the same basis, your Direct Debit collections will automatically continue.


Please note a charge for credit applies, written quotations available. Credit availability is subject to status.


Please forward your cheque made payable to "Caravan Guard Ltd" to Caravan Guard, New Road, Halifax, HX1 2JZ. Please make sure you print your full name and postcode on the reverse and make sure that we receive your cheque before your policy expires.




Renewal guide


Download renewal guide pdfDownload our handy Touring Caravan Insurance Renewal Guide


Making a claim


Helplines


Report your claim

If you don’t need emergency assistance the best way to report your claim is by clicking here. This will take you to the claims portal, operated by our insurer RSA. Once you have registered this will allow you to submit estimates and track the progress of your claim.

Before you start your claim
Check the cover and excesses. You can find these in your policy schedule. Different types of claim may have different excesses.

When you register your claim
To help us process your claim quicker, have the following details to hand:

  • Your RSA policy number
  • What happened and where
  • The time and date of the incident or loss
  • Details of the loss or damage

Make a new claim

Track an existing claim

If you would prefer to speak to someone please call 01422 501 083 (open weekdays 9am-5pm)


Emergency assistance (24 hour)
01422 501 087 (within the UK)
0044 1422 501 088 (within Europe)
Please call this number for emergency recovery in the event of an accident or breakdown.

Legal helpline (24 hour)
0344 770 1040
Administered by Arc Legal Assistance Ltd.
This number is for policyholders who have opted to take out our Legal Expenses cover option. Please refer to your policy schedule.

Top tips when making a claim:


  • Protect your caravan and belongings from further damage
  • If possible, take photos of any damage
  • Don’t throw away damaged items or carry out non-emergency repairs
  • If you’ve been the victim of crime, inform the police and ask for a crime reference number
  • Register your claim as soon as possible

If you have any problems or questions about the claims process, please contact the Caravan Guard Claims Liaison team on 01422 396 815 (weekdays 9am-5pm) or by emailing [email protected].

Any questions?

For more information about making a claim, please see your policy booklet

What will happen?


  1. Report your claim
    As the underwriters of your policy, RSA will handle your claim and pay any settlement. When you report your claim, you’ll be given a dedicated claim handler and claim reference number.
  2. Providing further information
    You may be asked to send photos or estimates for any repairs.
  3. Assessing the loss or damage
    Occasionally a loss adjuster may visit to assess the damage to make sure your settlement is fair.
  4. Settling your claim
    When everything is in order, RSA will review all the information and settle your claim.

Tell us your CRiS number


From 2016, model ranges were security marked with VIN Chip stickers which contain the 17 digit VIN number. You’ll find a master window label in the nearside front window’s bottom left hand corner. There’s also a label in the gas locker and then most windows should be applied with a tamper proof window lozenge.

1992 to 2015 caravans carry a 17 digit CRiS number etched onto windows as well as a VIN or chassis number on the A frame or by the door. CRiS numbers begin with ‘SG’.

Folding campers and trailer tents should have a chassis number on the A frame also.

Still having trouble finding your VIN, CRiS number or chassis number? Call our friendly expert insurance advisers on 01422 396 761.

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Your details



Close
0800 14 88 568
Alternatively call 01422 396 761

8am – 8pm weekdays
9am – 4pm weekends
& most bank holidays