You said, we listened – consumer survey results

A huge thank you to the thousands of you that completed our recent online survey – your feedback is invaluable to us.

Back in June we sent a survey to our lovely e-magazine subscribers, giving you the opportunity to tell us what matters most when insuring your holiday caravan.

Overall, the results were up on last year, showing that we’ve made improvements across areas including customer service, levels of insurance cover and price. We hope to continue improving over the next few months and have a dedicated team of people looking carefully into all your comments and making sure we’re listening to what you really want.

Congratulations to Mrs Green from South Yorkshire who was the lucky winner of the Amazon Kindle Fire HD, drawn at random from all the entries earlier this year.

What you told us

Many of you spoke about how easy it is to arrange your insurance with Leisuredays, whether you prefer to take out your policy online or by speaking to one of our friendly advisers on the phone. Our seven day opening means you can get in touch whatever day of the week it is.

HC survey stat

 

Not everyone is the same: some of you like to check every detail of cover before you take out a policy, whilst others want to get a quote more quickly. Some of you said you’d like to renew earlier than normal – perhaps so you are free to enjoy your holiday if you happen to be away in your holiday caravan when your renewal comes around! Whatever your needs, we want to make sure we’re providing a service tailored to you as an individual.

So what’s changed?

We’ve already made some great changes as a result of your feedback. For example, we now send out a handy helplines card to all policyholders, making sure you have all the phone numbers you need to hand as well as providing a few tips in the event of a claim. We’ve also made several improvements to our website, helping you to find the information you need quickly and easily.

New Leisuredays website, on smartphone

What’s next?

There are lots of ideas in the pipeline. As well as small improvements to the service and products we offer, we’re looking into new ways we can reward our loyal customers. We aim to simplify the claims process, letting you know who’s involved and what to expect from day one. Plus, over the coming months you can look out for our brand new website that works well whether you’re using a desktop, tablet or mobile device.

At Leisuredays we strive to deliver brilliant customer experiences and are always keen to hear your feedback so we can continue to improve. Thanks once again to those of you who completed the consumer survey. If you have anything to add, why not leave a comment below.

2 comments on “You said, we listened – consumer survey results

  1. Maybe in the future you could have an app for phones. My car insurance does one and it makes it simple to check the policy and when it expires etc.

    1. Thanks for your suggestion Lesley. It is something we have looked into and we are currently working on making our website more responsive. There is already some increased functionality if you have bought your policy online in that you can access “Your Policies & Quotes” via the “Retrieve Quote” button. From here you can select your Policy record and choose to ‘View Details’ which will show all the relevant policy information. Hope this helps?

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