This privacy and security notice explains how we intend to collect and use your information, both on and off line.
Any update to this notice will also be published here.
Last Updated March 2018
Caravan Guard Limited is a Financial Conduct Authority regulated firm (reference number 310409), also trading as 'Leisuredays' of New Road, Halifax, HX1 2JZ ("we, us or our"). We are the data controller, which means we are responsible for deciding how your data is used.
Our core policies are underwritten by a single insurer, Royal & Sun Alliance Insurance plc (RSA), their privacy notice can be found here. Some additional covers we offer are provided by other insurance providers as detailed below. ("Insurance Provider" or “Insurer”)
Throughout this privacy and security notice the term “you” or “your” refers to any customer interacting with us on or off line, and whose data we may hold.
Cookies are small text files that allow us to identify your computer, recognise repeat users, observe anonymous user behaviour and compile aggregate data about users in order to improve the service we provide. The data we collect using cookies does not identify individual users and is only used for tracking, analysing and marketing of the site.
Most web browsers will accept cookies, but if you would prefer we did not collect data by this method, you can disable this function within your browser settings. However, without cookies, you may not be able to use the full functionality of our site, including personalisation of the web content to reflect your personal usage.
By using our website, you agree that we can place these types of cookies on your device.
The security of your personal and financial details is of paramount importance to us. That is why our online quote and buy pages use the most powerful SSL encryption commercially available today.
Server-Gated Cryptography (SGC) enables 128 or 256 bit SSL encryption (depending on the browser and host server operating system). This enables us to provide the strongest level on encryption available to you.
It works by automatically scrambling the information you send over the web so it is meaningless. Once it arrives, we have the key to de-scramble the words. When you fill in any personal information or payment details, you will be in a secure area of the site.
You can check this by looking for a padlock in the bottom corner of your web browser and that the web address starts with "https:// " – the letter 's' stands for secure. When you send your information over the web, it will be encrypted to protect anyone from reading it. All the information that we save for you is protected by firewalls and a wide range of IT security measures.
We need to collect data about you so that we can provide you with insurance services and information about these services.
Under data protection law we are known as the 'data controller' of the personal information we collect about you. As a data controller we have certain legal responsibilities concerning how we collect, use and share your personal information. We receive personal information about you from:
Your information comprises all the details we hold about you and your transactions, including information obtained from third parties. Although not an exhaustive list, the types of personal information we collect include: your name, email address, phone number, postal address, and information to assess your insurance risk.
We may wish to collect types of personal information known as "special category personal information" for which there is additional protection under data protection law. The relevant types of special category personal information are: medical, fraud and criminal records information.
If you contact us electronically, we may collect your electronic information identifier (your IP Address) aswell as your email address and / or phone number.
We think your information is as important as you are, so want to make you aware of how we may use your personal information:
Where you have provided your prior consent:
We will not disclose your information to any other party except:
Where you have expressed an interest in our services, or where we have received your contact details for us to provide you with information about our services, we will keep your information for four years after our last mutual contact, or until you ask us to stop sending you such information.
Where you have purchased an insurance product, we will keep your personal information for so long as we are providing you with insurance services, plus an additional 7 years, to deal with any queries, complaints or legal claims you may have.
We may keep your data for longer than 7 years if we cannot delete it for legal, regulatory or technical reasons. We may also keep it for research or statistical purposes. If we do, we will make sure your privacy is protected and only use it for those purposes.
We are required to tell you the legal grounds relied upon to process your personal information and why processing is necessary, we have listed these below:
For special category personal information (such as criminal convictions), the legal grounds we rely on to process your information are that:
Under certain conditions, you may have the right to request us to:
If you have any questions in relation to our use of your personal information, or wish to request any of the above, please get in touch using the details in the 'Contact us' section below.
We may share your personal information with your Insurance Provider.
All personal information supplied by you or received by us about you will be treated in confidence by us and the Insurance Provider, and will not be disclosed to any third parties except where your consent has been received or where permitted by law.
Where consented or legally permitted, both your insurer and Us, may pass your personal information to other companies for processing on its behalf. Some of these companies may be based outside of the European Union, but in all cases we will ensure that it is kept securely and only used for the purposes for which you provided it. Details of the companies and countries involved can be provided to you on request using the contact details below in the 'Contact us' of this privacy notice.
We may disclose and exchange information with law enforcement agencies and regulatory bodies for the above reasons.
As part of the process of providing you with the product or service requested, we may undertake certain checks or exchange information through various databases including the Motor Insurers Database, and Fraud Detection Agencies.
If you have any questions, or if you would like to find out more about this privacy and security notice you can write to us at:
Data Protection Officer
Caravan Guard and Leisuredays
Or telephone 01422 396 777
Should it be necessary, you also have the right to complain to the Information Commissioner's Office, you can find out how to report a concern via their website.