Customer service line
01422 396 761
If you have a question about your insurance policy, or need to update your policy details, then please call our Customer Service Line and speak to our friendly insurance advisers.
01422 396 755
Automated payment line for card payments available 24 hours.
Lines are open 7 days a week
8am - 8pm Weekdays
9am - 4pm Weekends and most Bank Holidays
Need to call us about a claim?
Claims helpline (revised opening hours below)
01422 501 083
Please call this number to register a new claim or talk to us about an existing claim.
Due to the ongoing Coronavirus pandemic, claims handlers are now working from home with revised opening hours of 9am-3pm weekdays. These hours may be subject to change.
Did you know? If you don’t need emergency assistance you can report your claim online here.
Legal helpline (24 hour)
01206 616 007
Administered by Arc Legal Assistance Ltd.
This number is for policyholders who have opted to take out our Legal Expenses cover option. Please refer to your policy schedule.