Customer zone - how can we help?


Call one of our helplines

Whatever the problem, whatever the question, we're here to help. For your convenience, we have a number of helplines to deal with everything from claims to a change of address.

  • Customer service helpline:
    01422 396 770

    If your circumstances change and you need to update your cover or you have a query, just call our customer service helpline.
    Lines are open 8am - 8pm weekdays,
    9am - 4pm weekends and most bank holidays

    Renewals helpline:
    01422 396 755
  • Legal helpline (24 hour):
    01206 616 007

    Administered by Arc Legal Assistance Ltd. This number is for policyholders who have opted to take out our legal expenses cover option. Please refer to your policy schedule.

  • Claims helpline (24 hour):
    01422 501 083

    If you need to make a claim, just pick up the phone and call our claims helpline.

Policy documents

If you'd like more information about our products and services, you can download our touring caravan insurance brochure and related policy documents on our insurance documents page.

Inform us of any changes

If you need to inform us of any changes in your circumstances please call us so we can update your policy.

Please call 0800 14 88 414 (alternatively call 01422 396 770).

We are open 8am - 8pm weekdays, 9am - 4pm weekends and most bank holidays.

Manage your renewal

Renewals helpline: 01422 396 755

8am - 8pm weekdays
9am - 4pm weekends
and most bank holidays

Please note that an automated telephone service is available 24 hours a day if you simply wish to renew by card without making any changes.

Live chat - secure online payment
You can use the live chat function on our website to amend and renew your policy whenever our advisers are available.

For your convenience, your premium can be paid in a way to suit you:

Credit / debit card

Please call us on 01422 396 755 with your card details.

Monthly Direct Debit

If you would prefer to spread the payment of your touring caravan insurance over 12 monthly payments, rather than pay in one lump sum, simply call us with your bank details.

We use a company called Premium Credit Ltd to provide finance for Direct Debits. Premium Credit's financing solution is easy to manage online at

My Premium Credit gives secure 24/7 access to your account. You'll be able to keep tabs on your Direct Debit payments, sign your credit agreement, view correspondence, settle missing payments by card and make changes to your personal or banking details online.

If you already pay by Direct Debit and are happy for cover to continue on the same basis, your Direct Debit collections will automatically continue.

Please note a charge for credit applies, written quotations available. Credit availability is subject to status.


Please send your cheque made payable to 'Caravan Guard' to Caravan Guard, New Road, Halifax, HX1 2JZ. Please ensure you print your full name and postcode on the reverse.

Bank transfer / online banking

Please send your premium to the following bank account, using the unique reference provided to help us identify your policy.

Account number:  00554722
Sort code:  30-93-76
Reference:  The last seven digits of your policy number (e.g. for policy number L09/CGHH0123456, your unique reference would be 0123456)

Please take care to use the correct reference to avoid a delay in renewing your policy. Your renewal will only be complete once we have received the bank transfer. Unfortunately payments sent on a weekend won't reach our account until the following Monday. Once your payment has been received you will then receive confirmation of your renewal by email or post.

Tell us your CRiS number

To avoid any unnecessary delay in the event of a claim, please advise us of your tourer caravan identification number using the form below.

For caravans manufactured before 1992 you should find the chassis number on a plate on the A frame or by the door.

For caravans manufactured after 1992 in addition to the above, you should also find a 17 digit identification number etched on the windows. This indicates that the caravan is registered with CRiS and additional documentation should be provided at the point of sale to register and confirm your ownership status. If the manufacturer of your caravan does not operate this scheme then you can retrospectively register it with CRiS - just call them on 0203 282 1000 for more details.

For trailer tents and folding campers not registered with the CRiS scheme please provide the chassis number.

Alternatively, if you are having trouble locating this information or would like further advice please do not hesitate to contact one of our friendly advisers on 0800 14 88 414 (alternatively call 01422 396 770).

Fields marked with a * are compulsory.

Your details

Why choose us?

  • Plain English
    Plain English policy and documents
    Highly rated for service and value
  • RSA
    Reassuringly good cover from a leading insurer
  • Defaqto
    Cover with the maximum 5 Star Rating
  • Open seven days
    Open seven days a week
  • 9/10
    Highly rated claims service*
  • UK Broker Awards
    Award winning company
  • Comodo secure
    Safe and secure
  • NCC
    Member of the National Caravan Council
  • Direct Debit
    Direct Debit facility to spread the cost
  • Est. 1984
    Confidence in a trusted family business
  • 14 day
    Money back guarantee
  • Heart Research UK
    Heart Research donation for every paperless policy

What our customers say

Review centre

We have 235 customer comments on independent review site Review Centre, with 94% recommending Leisuredays.

Rated 4.6 out of 5 by 264 reviewers on 93% of reviewers would recommend us for service and value.

In our latest survey

96% of customers surveyed in June 2015 agreed that Leisuredays offer good value for money.

Really knowledgeable staff who want to help you get the right policy at the right price for you.
Leisuredays rating
Mrs Palin, Devon
UK Broker Awards 2018 winner British Insurance Awards 2018 finalist UK Broker Awards 2017 winner Insurance Marketing and PR Awards 2016 winner
0800 14 88 414
Alternatively call 01422 396 770

8am - 8pm weekdays
9am - 4pm weekends
& most bank holidays

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