Customer zone - how can we help?


 

Helplines


Whatever the problem, whatever the question, we're here to help. For your convenience, we have a number of helplines to deal with everything from claims to a change of address.

General



Customer service line
01422 396 761

If you have a question about your insurance policy, or need to update your policy details, then please call our Customer Service Line and speak to our friendly insurance advisers.

Renewals helpline
01422 396 755

Automated payment line for card payments available 24 hours.

Lines are open 7 days a week
8am - 8pm Weekdays
9am - 4pm Weekends and most Bank Holidays

Need to call us about a claim?



Claims helpline (weekdays 9am-5pm)
01422 501 083
Please call this number to register a new claim or talk to us about an existing claim.

Emergency assistance (24 hour)
01422 501 087
(within the UK)
0044 1422 501 088 (within Europe)
Please call this number for emergency recovery in the event of an accident or breakdown.

Legal helpline (24 hour)
01206 616 007

Administered by Arc Legal Assistance Ltd.
This number is for policyholders who have opted to take out our Legal Expenses cover option. Please refer to your policy schedule.

Policy documents


If you'd like more information about our products and services, you can download our touring caravan insurance brochure and related policy documents on our insurance documents page.

Main Documents



Download PDF Brochure

Details of the cover and other benefits you'll get when you insure with Caravan Guard.

Download PDF Policy booklet

Full details and the terms and conditions of your touring caravan insurance policy.

Download PDF Essential information document

A summary of the cover levels on our touring caravan insurance.

Download PDF Insurance product information document (IPID)

A summary of the key information relating to your touring caravan policy.

Download PDF Terms of business agreement

The contract explaining the legal relationship between Caravan Guard and you as the policyholder.

Download PDF Renewal guide

A handy guide with tips and tricks to make sure you get the best insurance renewal deal.

Optional cover and extensions



A summary of the key information relating to your caravan insurance policy add ons.

Download PDF Gadget and leisure optional add on (IPID)
Download PDF Home emergency optional add on (IPID)
Download PDF Legal optional add on (IPID)
Download PDF Legal expenses policy booklet

Full details and the terms and conditions of your touring carvan insurance policy, provided by Arc Legal Assistance.

Inform us of any changes


If you need to inform us of any changes in your circumstances please call us so we can update your policy.

Please call 0800 14 88 414 (alternatively call 01422 396 770).

We are open 8am - 8pm weekdays, 9am - 4pm weekends and most bank holidays.

Manage your renewal


How to renew your policy



If you'd like to discuss your renewal with an adviser:


Call our renewals helpline: 01422 396 755
8am - 8pm Weekdays
9am - 4pm Weekends
and most Bank Holidays

Use our Secure LiveChat portal
LiveChat on our website to amend or renew your policy whenever our advisers are available.

If you're happy to renew without amending your policy please use one of these methods:


Send a payment for your renewal:
Send a bank transfer or cheque (see four ways to pay)

Call our out of hours renewal helpline:
01422 396 755
Credit or debit card payment only
8pm – 8am Weekdays
4pm – 8am Weekends


4 ways to pay for your renewal



Please note we don’t charge a fee for use of a credit card


If you'd prefer to spread the payment of your touring caravan insurance over 12 monthly payments, rather than pay in one lump sum, simply call us with your bank details


We use a company called Premium Credit Ltd to provide finance for direct debits. Premium Credit's financing solution is easy to manage online at www.mypremiumcredit.com.


My Premium Credit gives secure 24/7 access to your account. You'll be able to keep tabs on your direct debit payments, sign your credit agreement, view correspondence, settle missing payments by card and make changes to your personal or banking details online. If you already pay by Direct Debit and are happy for cover to continue on the same basis, your Direct Debit collections will automatically continue.


Please note a charge for credit applies, written quotations available. Credit availability is subject to status.


Please send your premium to the following bank account, using the unique reference provided to help us identify your policy.


Account number: 00554722
Sort code: 30-93-76
Reference: The last seven digits of your policy number
(e.g. for policy number L09/CGHH0123456, your unique reference would be 0123456)


Please take care to use the correct reference to avoid a delay in renewing your policy. Your renewal will only be complete once we have received the bank transfer.


Please make sure we receive your payment before your policy expires. Unfortunately payments sent on a weekend won’t reach our account until the following Monday. Once your payment has been received you will then receive confirmation of your renewal by email or post.


Please forward your cheque made payable to "Caravan Guard Ltd" to Caravan Guard, New Road, Halifax, HX1 2JZ. Please make sure you print your full name and postcode on the reverse and make sure that we receive your cheque before your policy expires.




Renewal guide



Download renewal guide pdfDownload our handy Touring Caravan Insurance Renewal Guide


Making a claim


Helplines



Claims helpline (weekdays 9am-5pm)
01422 501 083
Please call this number to register a new claim or talk to us about an existing claim.

Emergency assistance (24 hour)
01422 501 087
(within the UK)
0044 1422 501 088 (within Europe)
Please call this number for emergency recovery in the event of an accident or breakdown.

Legal helpline (24 hour)
01206 616 007

Administered by Arc Legal Assistance Ltd.
This number is for policyholders who have opted to take out our Legal Expenses cover option. Please refer to your policy schedule.

Top tips when making a claim:


  • Protect your caravan and belongings from further damage
  • If possible, take photos of any damage
  • Don’t throw away damaged items or carry out non-emergency repairs
  • If you’ve been the victim of crime, inform the police and ask for a crime reference number
  • Register your claim as soon as possible

If you have any problems or questions about the claims process, please contact the Caravan Guard Claims Liaison team on 01422 396 815 (weekdays 9am-5pm) or by emailing claims@caravanguard.co.uk.

Any questions?

For more information about making a claim, please see your policy booklet

What will happen?



  1. Report your claim
    As the underwriters of your policy, RSA will handle your claim and pay any settlement. When you report your claim, you’ll be given a dedicated claim handler and claim reference number.
  2. Providing further information
    You may be asked to send photos or estimates for any repairs.
  3. Assessing the loss or damage
    Occasionally a loss adjuster may visit to assess the damage to make sure your settlement is fair.
  4. Settling your claim
    When everything is in order, RSA will review all the information and settle your claim.

Tell us your CRiS number


From 2016, model ranges were security marked with VIN Chip stickers which contain the 17 digit VIN number. You’ll find a master window label in the nearside front window’s bottom left hand corner. There’s also a label in the gas locker and then most windows should be applied with a tamper proof window lozenge.

1992 to 2015 caravans carry a 17 digit CRiS number etched onto windows as well as a VIN or chassis number on the A frame or by the door. CRiS numbers begin with ‘SG’.

Folding campers and trailer tents should have a chassis number on the A frame also.

Still having trouble finding your VIN, CRiS number or chassis number? Call our friendly expert insurance advisers on 01422 396 761.

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Your details

Close
0800 14 88 568
Alternatively call 01422 396 761

8am - 8pm weekdays
9am - 4pm weekends
& most bank holidays

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