Whatever the problem, whatever the question, we're here to help. For your convenience, we have a number of helplines to deal with everything from claims to a change of address.
If your circumstances change and you need to update your cover or you have a query, just call our customer service helpline.
Lines are open 8am - 8pm weekdays,
9am - 4pm weekends and most bank holidays
Administered by Arc Legal Assistance Ltd. This number is for policyholders who have opted to take out our legal expenses cover option. Please refer to your policy schedule.
If you need to make a claim, just pick up the phone and call our claims helpline.
If you'd like more information about our products and services, you can download our touring caravan insurance brochure and related policy documents on our insurance documents page.
If you need to inform us of any changes in your circumstances please call us so we can update your policy.
We are open 8am - 8pm weekdays, 9am - 4pm weekends and most bank holidays.
Please note that an automated telephone service is available 24 hours a day if you simply wish to renew by card without making any changes.
Secure online LiveChat portal
You can use the LiveChat function on our website to amend and renew your policy whenever our advisers are available.
For your convenience, your premium can be paid in a way to suit you:
We use a company called Premium Credit Ltd to provide finance for Direct Debits. Premium Credit's financing solution is easy to manage online at www.mypremiumcredit.com.
My Premium Credit gives secure 24/7 access to your account. You'll be able to keep tabs on your Direct Debit payments, sign your credit agreement, view correspondence, settle missing payments by card and make changes to your personal or banking details online.
If you already pay by Direct Debit and are happy for cover to continue on the same basis, your Direct Debit collections will automatically continue.
Please note a charge for credit applies, written quotations available. Credit availability is subject to status.
|Reference:||The last seven digits of your policy number (e.g. for policy number L09/CGHH0123456, your unique reference would be 0123456)|
Please take care to use the correct reference to avoid a delay in renewing your policy. Your renewal will only be complete once we have received the bank transfer. Unfortunately payments sent on a weekend won't reach our account until the following Monday. Once your payment has been received you will then receive confirmation of your renewal by email or post.
To avoid any unnecessary delay in the event of a claim, please advise us of your tourer caravan identification number using the form below.
For caravans manufactured before 1992 you should find the chassis number on a plate on the A frame or by the door.
For caravans manufactured after 1992 in addition to the above, you should also find a 17 digit identification number etched on the windows. This indicates that the caravan is registered with CRiS and additional documentation should be provided at the point of sale to register and confirm your ownership status. If the manufacturer of your caravan does not operate this scheme then you can retrospectively register it with CRiS - just call them on 0203 282 1000 for more details.
For trailer tents and folding campers not registered with the CRiS scheme please provide the chassis number.
Alternatively, if you are having trouble locating this information or would like further advice please do not hesitate to contact one of our friendly advisers on 0800 14 88 414 (alternatively call 01422 396 770).
Fields marked with a * are compulsory.