Celebrating our claims service – and a £50 voucher winner
We love receiving customer feedback because it helps us continue to deliver the best possible service. It’s been especially great to see that many Leisuredays claimants rate our claims service as good or excellent after completing our claims satisfaction survey.
Over the last 12 months, customers who’ve made a claim were invited to share their experience with us. As a thank you for taking the time to respond, everyone who completed the survey was entered into a prize draw.
Congratulations to Cristal holiday lodge caravan owner Dorothy Gilleard, who was randomly selected as our winner and has received £50 in Marks & Spencer vouchers.
Mrs Gilleard made a claim for water damage caused by a leaking washing machine in her holiday lodge at her holiday park in Somerset — a common issue that shows just how important it is to have static caravan insurance cover.
The feedback we received from claimants was extremely positive. On average, respondents rated their overall experience with our claims service nine out of 10*. Customers were particularly satisfied with:
- How easy it was to report a claim
- The helpfulness of our claims staff
- The speed and fairness of their claim settlement
Mrs Gilleard rated her overall claims experience nine out of 10, describing our team simply as: “Very nice people.”
She also gave high scores across every stage of her claim, including the inspection and settlement process.
Our team is passionate about delivering brilliant, supportive and efficient service at what can be a worrying time, so it’s fantastic to once again receive so many positive comments from satisfied Leisuredays customers.
*Based on 658 static caravan, holiday lodge and park home customers surveyed between 2021 and 2025.
