Coronavirus (COVID-19) - Help and support

Customer zone - how can we help?


 

Helplines


We are here to help. So whatever the question, or problem, please feel free to contact us on one of the dedicated helpline numbers below.

General



Customer service line
01422 396 770

If you have a question about your static caravan insurance policy, or need to update your policy details, then please call our Customer Service Line and speak to our friendly insurance advisers.

Renewals helpline
01422 396 808

Automated payment line for card payments available 24 hours.

Lines are open 7 days a week
8am - 8pm Weekdays
9am - 4pm Weekends and most Bank Holidays

Need to call us about a claim?



Claims helpline (weekdays 9am-5pm)
01422 501 085
Please call this number to register a new claim or talk to us about an existing claim.

Legal helpline (24 hour)
01206 616 007

Administered by Arc Legal Assistance Ltd.
This number is for policyholders who have opted to take out our Legal Expenses cover option. Please refer to your policy schedule.

Policy documents


Main Documents



Download PDF Brochure

Details of the cover and other benefits you'll get when you insure with Leisuredays.

Download PDF Policy booklet

Full details and the terms and conditions of your static caravan insurance policy.

Download PDF Essential information document

A summary of the cover levels on our static caravan insurance.

Download PDF Insurance product information document (IPID)

A summary of the key information relating to your static caravan policy.

Download PDF Terms of business agreement

The contract explaining the legal relationship between Leisuredays and you as the policyholder.

Download PDF Renewal guide

A handy guide with tips and tricks to make sure you get the best insurance renewal deal.

Optional cover and extensions



A summary of the key information relating to your holiday caravan insurance policy add ons.

Download PDF Gadget and leisure optional add on (IPID)
Download PDF Home emergency optional add on (IPID)
Download PDF Legal optional add on (IPID)
Download PDF Legal expenses policy booklet

Full details and the terms and conditions of your static carvan insurance policy, provided by Arc Legal Assistance.

Inform us of any changes


If you need to inform us of any changes in your circumstances please call us so we can update your policy.

Please call 0800 14 88 414 (alternatively call 01422 396 770).

We are open 8am - 8pm weekdays, 9am - 4pm weekends and most bank holidays.

Manage your renewal


How to renew your policy



IMPORTANT – CORONAVIRUS (COVID-19):


We're following Government advice around the evolving situation. We may be operating with fewer staff than normal and ask you to kindly bear with us during this time.

You would normally need to review the value of your holiday caravan each year but in light of the pandemic we will honour up to a 10% increase on your sums insured limit should you need to make a claim in the next policy year - so there is no need to contact us if that is the only change you need to make to your policy. Please check your schedule to check all other details are correct and if there are any changes in your circumstances, or if you wish to add, remove or discuss any policy options, please call us.

If you're happy to renew without amending your policy please use one of these methods:


If you don’t need to make any changes to your policy, you can now renew online.


Alternatively, please pay for your policy using online banking (see 'ways to pay').


If you need to make changes to your policy...


Call our renewals helpline:
01422 396 808

Open 8am-8pm weekdays, 9am-4pm weekends and most bank holidays.

Due to the ongoing Coronavirus (COVID-19) outbreak, we may be operating with fewer staff than normal and ask you to kindly bear with us during this time.

Use our secure LiveChat portal
You can also use LiveChat on our website to amend or renew your policy whenever our advisers are available.

4 ways to pay for your renewal



Please note we don’t charge a fee for use of a credit card


Click here to renew online today

If you pay by monthly Direct Debit, your policy will continue automatically unless you tell us otherwise. If you paid in full last year but prefer to spread the payment of your insurance over 12 monthly payments, simply call us with your bank details or use LiveChat on our website whenever our advisers are available.


We use a company called Premium Credit Ltd to provide finance for direct debits. Premium Credit's financing solution is easy to manage online at www.mypremiumcredit.com.


My Premium Credit gives secure 24/7 access to your account. You'll be able to keep tabs on your direct debit payments, sign your credit agreement, view correspondence, settle missing payments by card and make changes to your personal or banking details online. If you already pay by Direct Debit and are happy for cover to continue on the same basis, your Direct Debit collections will automatically continue.


Please note a charge for credit applies, written quotations available. Credit availability is subject to status.


Alternatively, if you prefer to use online banking and don’t need to make any changes to your policy, please send your premium to the following bank account, using the last seven digits of your policy number as the reference to help us identify your policy


Account number: 00554722
Sort code: 30-93-76
Reference: The last seven digits of your policy number
(e.g. for policy number L09/CGHH0123456, your unique reference would be 0123456)


Please take care to use the correct reference to avoid a delay in renewing your policy. Your renewal will only be complete once we have received the bank transfer.


Please make sure we receive your payment before your policy expires. Unfortunately payments sent on a weekend won’t reach our account until the following Monday. Once your payment has been received you will then receive confirmation of your renewal by email or post.


In light of the current Coronavirus (COVID-19) pandemic, it is more difficult for us to process cheques. If you’re able to pay for your renewal using an alternative payment method, please consider this first.


If paying by cheque is the only option available, please forward your cheque made payable to "Leisuredays" to Leisuredays, New Road, Halifax, HX1 2JZ. Please make sure you print your full name and postcode on the reverse and make sure that we receive your cheque before your policy expires.




Renewal guide



Download renewal guide pdfDownload our handy Static Caravan Insurance Renewal Guide


Making a claim


Helplines



Claims helpline (weekdays 9am-5pm)
01422 501 085
Please call this number to register a new claim or talk to us about an existing claim.

Did you know? If you don’t need emergency assistance you can report your claim online here.

Legal helpline (24 hour)
01206 616 007

Administered by Arc Legal Assistance Ltd.
This number is for policyholders who have opted to take out our Legal Expenses cover option. Please refer to your policy schedule.

Top tips when making a claim:
  • Protect your holiday caravan and belongings from further damage
  • If possible, take photos of any damage
  • Don’t throw away damaged items or carry out non-emergency repairs
  • If you’ve been the victim of crime, inform the police and ask for a crime reference number
  • Register your claim as soon as possible


If you have any problems or questions about the claims process, please contact the Leisuredays Claims Liaison team on 01422 396 812 (weekdays 9am-5pm) or by emailing claims@leisuredays.co.uk.

Any questions?

For more information about making a claim, please see your policy booklet



What will happen?



  1. Report your claim
    As the underwriters of your policy, RSA will handle your claim and pay any settlement. When you report your claim, you’ll be given a dedicated claim handler and claim reference number.
  2. Providing further information
    You may be asked to send photos or estimates for any repairs.
  3. Assessing the loss or damage
    Occasionally a loss adjuster may visit to assess the damage to make sure your settlement is fair.
  4. Settling your claim
    When everything is in order, RSA will review all the information and settle your claim.
Close
0800 14 88 414
Alternatively call 01422 396 770

8am - 8pm weekdays
9am - 4pm weekends
& most bank holidays

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