Customer zone - how can we help?


 

Helplines


We are here to help. So whatever the question, or problem, please feel free to contact us on one of the dedicated helpline numbers below.

General



Customer Service

If you have a question about your motorhome insurance policy, or need to update your policy details, then please call our Customer Service Line and speak to our friendly insurance advisers.

Renewals
01422 396 789

Automated payment line for card payments available 24 hours.

Lines are open 7 days a week
8am - 8pm Weekdays
9am - 4pm Weekends and most Bank Holidays

Need to call us about a claim?



Claims helpline (weekdays 8am-6pm, Saturday 9am-4pm)
01422 501 084

Please call this number to register a new claim or talk to us about an existing claim.

Emergency assistance (24 hour)
01737 815 123
(within the UK)
00 44 1737 815 123 (within Europe)
Please call this number for emergency recovery in the event of an accident or breakdown.

Windscreen claims (24 hour)
01422 501 092

Please call this number to make a claim about windscreen damage only.

Legal helpline (24 hour)
01206 616 007

(Administered by Arc Legal Assistance Ltd)

Policy documents


If you'd like more information about our products and services, you can download our motorhome insurance brochure and related insurance documents on this page

Main Documents



Download PDF Brochure

Details of the cover and other benefits you'll get when you insure with Caravan Guard.

Download PDFPolicy booklet

Full details and the terms and conditions of your motorhome insurance policy.

Download PDF Essential information document

A summary of the cover levels on our motorhome insurance.

Download PDF Insurance product information document (IPID)

A summary of the key information relating to your motorhome policy.

Download PDF Terms of business agreement (TOBA)

The contract explaining the legal relationship between Caravan Guard and you as the policyholder.

Download PDF Renewal guide

A handy guide with tips and tricks to make sure you get the best insurance renewal deal.

Download PDF Breakdown insurance product information document (IPID)

A summary of the key information relating to your motorhome policy breakdown cover.

Optional cover and extensions



A summary of the key information relating to your motorhome insurance policy add ons.

Download PDF Legal expenses policy booklet

Full details and the terms and conditions of your motorhome insurance policy, provided by Arc Legal Assistance.

Download PDF Legal expenses insurance product information document (IPID)

A summary of the key information relating to your motorhome policy legal expenses cover.

Download PDF Gadget and leisure optional add on (IPID)
Download PDF Home emergency optional add on (IPID)

Inform us of any changes


If you need to inform us of any changes in your circumstances please call us so we can update your policy.

Please call 0800 14 88 414 (alternatively call 01422 396 770).

We are open 8am - 8pm weekdays, 9am - 4pm weekends and most bank holidays.

Manage your renewal


How to renew your policy



If you'd like to discuss your renewal with an adviser:


Call our renewals helpline: 01422 396 755
8am - 8pm Weekdays
9am - 4pm Weekends
and most Bank Holidays

Use our Secure LiveChat portal
You can also use LiveChat on our website to amend or renew your policy whenever our advisers are available.

If you're happy to renew without amending your policy please use one of these methods:


If you don’t need to make any changes to your policy, you can now renew online.


Alternatively, please pay for your policy using online banking (see 'ways to pay').


3 ways to pay for your renewal



Please note we don’t charge a fee for use of a credit card


Click here to renew online today

If you'd prefer to spread the payment of your motorhome insurance over 12 monthly payments, rather than pay in one lump sum, simply call us with your bank details


We use a company called Premium Credit Ltd to provide finance for direct debits. Premium Credit's financing solution is easy to manage online at www.mypremiumcredit.com.


My Premium Credit gives secure 24/7 access to your account. You'll be able to keep tabs on your direct debit payments, sign your credit agreement, view correspondence, settle missing payments by card and make changes to your personal or banking details online. If you already pay by Direct Debit and are happy for cover to continue on the same basis, your Direct Debit collections will automatically continue.


Please note a charge for credit applies, written quotations available. Credit availability is subject to status.


Please forward your cheque made payable to "Caravan Guard Ltd" to Caravan Guard, New Road, Halifax, HX1 2JZ. Please make sure you print your full name and postcode on the reverse and make sure that we receive your cheque before your policy expires.




Renewal guide



Download renewal guide pdfDownload our handy Motorhome Insurance Renewal Guide


Making a claim


Helplines



Claims helpine (weekdays 8am-6pm, Saturday 9am-4pm)
01422 501 084

Please call this number to register a new claim or talk to us about an existing claim.

Breakdown assistance or accident recovery (24 hour)
01737 815 123
(within the UK)
00 44 1737 815 123 (within Europe)
Please call this number for emergency recovery in the event of an accident or breakdown.

Windscreen claims (24 hour)
01422 501 092

Please call this number to make a claim about windscreen damage only.

Legal helpline (24 hour)
01206 616 007

(Administered by Arc Legal Assistance Ltd)

Top tips when making a claim:


  • Protect your motorhome and belongings from further damage
  • If possible, take photos of any damage
  • Don’t throw away damaged items or carry out non-emergency repairs
  • If you’ve been the victim of crime, inform the police and ask for a crime reference number
  • Register your claim as soon as possible

If you have any problems or questions about the claims process, please contact the Caravan Guard Claims Liaison team on 01422 396 815 (weekdays 9am-5pm) or by emailing [email protected].

Any questions?

For more information about making a claim, please see your policy booklet

What will happen?



  1. Report your claim
    As the underwriters of your policy, RSA will handle your claim and pay any settlement. When you report your claim, you’ll be given your unique claim reference number.
  2. Providing further information
    You may be asked to send photos and tell us about your preferred repairer.
  3. Assessing the loss or damage
    An engineer may visit to assess your claim and will require estimates for any repairs.
  4. Settling your claim
    Once everything’s in order, RSA will review all the information and settle your claim fairly.
Close

Alternatively call

8am – 8pm weekdays
9am – 4pm weekends
& most bank holidays