Come wind, rain or storm: How we’ve been helping customers affected by recent bad weather

The first few months of 2014 weren’t easy on static caravan and park home owners. Units up and down the country were battered and bruised by storm, floods and even tidal surges, leaving individual homes and entire parks completely destroyed.

Static caravans completely destroyed by the surge

Leisuredays has been with affected parks every step of the way; helping customers recover and rebuild, and putting the correct measures in place to ensure the same doesn’t happen again.

Much of the devastation began in December last year when the worst tidal surge in over thirty years struck park homes and statics sited on parks on the East Coast. The surge caused widespread damage along the coastline and led to torrential flood waters flowing inland.

Flood waters on a park on the East Coast

As the bad weather spread across different parts of the UK, including Dorset and the South Coast, our in-house claims team heard from customers whose units had been damaged in every way possible.

Claims for smashed windows, detached panelling, torn off roofs were all common, so too were broken patios, verandas and decking. In the more severe cases homes were completely ripped in half. Static caravans and park homes that had been structurally sound were barely recognisable in the aftermath.

Flood water was the largest problem for customers though, most homes struggled to compete with rising water levels and withstanding them altogether seemed virtually impossible.

Damage to decking and outdoor furniture could also be seen

The insides of static caravans also suffered; upholstery, fixtures and fittings were destroyed beyond compare. This made units uninhabitable and put customers’ equipment and other contents at risk.

Leisuredays Head of Development, Gareth Walker, tells us Our main aim before, during and in the aftermath of the floods was to ease the burden to parks. We made sure customers understood what was going to happen and what actions to take in order to resolve claims as quickly as possible.”

Leisuredays were on-hand helping park owners and customers

We rely on information and up-to-date reports from various sources including The Met Office, The Environment Agency and our dedicated flood consultant, to monitor flood warnings and alert vulnerable customers. We also ensure that park operators whose parks lose signal in an emergency are contacted via text and can therefore inform customers of  potential risks.

Severe damage to this static caravan's exterior

Weather risks FAQs
Leisuredays Flood Consultant, Laurence Waterhouse, tackles common questions

Flood Consultant Laurence Waterhouse

What’s been causing the recent bad weather?

We’ve seen a lot of low pressure systems running across the Atlantic in the Gulf Stream recently which force unsettled tides and storm-like conditions.

The strong winds in the storms generate large waves which damage sea defences or spill over adding to the flood risk.

December’s surge along the East Coast was a prime example what happens when low pressure, high winds and high tidal conditions combine.

What’s the likelihood of similar storms happening again?

If low pressure systems continue to spread their way across the Atlantic and combine with high tides, we could see similar conditions well into spring. The UK is surrounded by coastline so strong winds and high tides are commonplace.

How can I protect my unit?

No one can control the weather but one thing you can do is make sure you’ll be able to recover quickly if you are ever affected. Insurance is the easiest way to do this.

Find insurance that works for you 

Leisuredays insurance offers a fantastic number of policy benefits designed to help customers like you recover from the effects of torrential weather. Resiting cover and debris removal are two great examples of how we cater for those devastated by Acts of God such as storm and flood. For static caravan owners we also cover the costs of emergency accommodation up to £75 a day for 14 days.

Click here for more details on Leisuredays static caravan insurance or park home insurance.

4 comments on “Come wind, rain or storm: How we’ve been helping customers affected by recent bad weather

  1. i will never insure with leisure days againonce your caravan is flooded all these promises go through the window.they dont even deal with your claim theytell u to phone a different company who try there best to get your caravan bodged up for the cheapestjob they can we av ad lots of stress through this and is still on goingaswell as many more i know of definatly dont recommend them to anyone

    1. Dear Lynne Richards,

      I’m really sorry to hear you are unhappy with how your claim is being settled.

      Without further details about yourself and your policy, I am unable to locate your details on our system and look into the specifics of your claim.

      Leisuredays employ expert specialist caravan loss adjusters who assess damaged caravans and then report their findings back to our underwriters RSA who handle claims on our behalf.

      Based on the loss adjusters report and under the terms of our holiday caravan policy, the RSA claims team will decide to either write off a customer’s caravan (if the estimated cost of repairs exceed the value of the caravan) or agree to pay for repairs.

      Our loss adjusters and underwriters would certainly never advocate or pay for anything less than full and professional repairs carried out by competent repairers. If you would like to discuss your claim with us in more detail you can speak to us, please call our claims liaison team on 01422 396 815, who will be happy to help.

      So far in 2014 95% of Leisuredays customers have rated the overall standard of claims service received as “Exceptional or Above Average”.

      Kind regards
      Leisuredays

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