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Customer zone – how can we help?


 

Helplines


We are here to help. So whatever the question, or problem, please feel free to contact us on one of the dedicated helpline numbers below.

General


Customer service line
01422 396 748
If you have a question about your static caravan insurance policy, or need to update your policy details, then please call our Customer Service Line and speak to our friendly insurance advisers.

Renewals helpline
01422 396 808
Automated payment line for card payments available 24 hours.

Lines are open 7 days a week
8am – 8pm Weekdays
9am – 4pm Weekends & most bank holidays

Need to call us about a claim?


Claims helpline (weekdays 9am-5pm)
01422 501 085
Please call this number to register a new claim or talk to us about an existing claim.

Did you know? If you don't need emergency assistance you can report your claim online here.

Legal helpline (24 hour)
0344 770 1040
Administered by Arc Legal Assistance Ltd.
This number is for policyholders who have opted to take out our Legal Expenses cover option. Please refer to your policy schedule.

Policy documents


Main documents


Download PDF Brochure

Details of the cover and other benefits you'll get when you insure with Leisuredays.

Download PDF Policy booklet

Full details and the terms and conditions of your static caravan insurance policy.

Download PDF Essential information document

A summary of the cover levels on our static caravan insurance.

Download PDF Insurance product information document (IPID)

A summary of the key information relating to your static caravan policy.

Download PDF Terms of business agreement (TOBA)

The contract explaining the legal relationship between Leisuredays and you as the policyholder.

Download PDF Renewal guide

A handy guide with tips and tricks to make sure you get the best insurance renewal deal.

Optional cover and extensions


A summary of the key information relating to your holiday caravan insurance policy add ons.

Download PDF Legal expenses add-on (IPID)
Download PDF Legal expenses policy booklet

Full details and the terms and conditions of your static carvan insurance policy, provided by Arc Legal Assistance.

Inform us of any changes


If you need to inform us of any changes in your circumstances, please call us so we can update your policy.

Please call 0800 14 88 414 (alternatively call 01422 396 770).

We are open 8am – 8pm weekdays, 9am – 4pm weekends & most bank holidays.

Manage your renewal


How to renew your policy


The pandemic and the increased cost of manufacturing has resulted in rising new and used caravan prices. So, it’s especially important that you review the sum insured limit on your schedule this year, as this is the maximum you would be paid out in the event of a claim. Bear in mind if you have new for old cover the insured value should represent the current brand new cost of the latest model of your caravan, or its nearest equivalent if it is no longer made. Your park operator will be best placed to advise how much it would cost for an equivalent caravan.

If you're happy to renew without amending your policy, please use one of these methods:


  • You can now renew online:
Renew online today

  • Alternatively, please pay for your policy using online banking (see 'ways to pay').
 

If you need to make changes to your policy…


  • Call our renewals helpline:
    01422 396 808

    Open 8am–8pm weekdays, 9am–4pm weekends & most bank holidays.

  • Use our secure LiveChat portal

    You can also use LiveChat on our website to amend or renew your policy whenever our advisers are available.

3 ways to pay for your renewal


Please note we don't charge a fee for use of a credit card.


Click here to renew online today

If you pay by monthly Direct Debit, your policy will continue automatically unless you tell us otherwise. If you paid in full last year but prefer to spread the payment of your insurance over 12 monthly payments, simply call us with your bank details, or use LiveChat on our website whenever our advisers are available.


We use a company called Premium Credit Ltd to provide finance for direct debits. Premium Credit's financing solution is easy to manage online at digital.premiumcredit.com.


Premium Credit gives secure 24/7 access to your account. You'll be able to keep tabs on your Direct Debit payments, sign your credit agreement, view correspondence, settle missing payments by card, and make changes to your personal or banking details online. If you already pay by Direct Debit and are happy for cover to continue on the same basis, your Direct Debit collections will automatically continue.


Please note a charge for credit applies, written quotations available. Credit availability is subject to status.


If paying by cheque is the only option available, please forward your cheque made payable to "Leisuredays" to Leisuredays, New Road, Halifax, HX1 2JZ. Please make sure you print your full name and postcode on the reverse and make sure that we receive your cheque before your policy expires.




Renewal guide


Download renewal guide pdfDownload our handy Static Caravan Insurance Renewal Guide


Making a claim


Helplines


Report your claim

If you don’t need emergency assistance the best way to report your claim is by clicking here. This will take you to the claims portal, operated by our insurer RSA. Once you have registered this will allow you to submit estimates and track the progress of your claim.

Before you start your claim
Check the cover and excesses. You can find these in your policy schedule. Different types of claim may have different excesses.

When you register your claim
To help us process your claim quicker, have the following details to hand:

  • Your RSA policy number
  • What happened and where
  • The time and date of the incident or loss
  • Details of the loss or damage

Make a new claim

Track an existing claim

If you would prefer to speak to someone please call 01422 501 085 (open weekdays 9am-5pm)


Legal helpline (24 hour)
0344 770 1040
Administered by Arc Legal Assistance Ltd.
This number is for policyholders who have opted to take out our Legal Expenses cover option. Please refer to your policy schedule.

Top tips when making a claim:
  • Protect your holiday caravan and belongings from further damage.
  • If possible, take photos of any damage.
  • Don't throw away damaged items or carry out non-emergency repairs.
  • If you've been the victim of crime, inform the police and ask for a crime reference number.
  • Register your claim as soon as possible.


If you have any problems or questions about the claims process, please contact the Leisuredays Claims Liaison team by phone on 01422 396 812 (weekdays 9am–5pm) or by emailing [email protected].

Any questions?

For more information about making a claim, please see your policy booklet



What will happen?


  1. Report your claim
    As the underwriters of your policy, RSA will handle your claim and pay any settlement. When you report your claim, you'll be given a dedicated claim handler and claim reference number.
  2. Providing further information
    You may be asked to send photos or estimates for any repairs.
  3. Assessing the loss or damage
    Occasionally a loss adjuster may visit to assess the damage, to make sure your settlement is fair.
  4. Settling your claim
    When everything's in order, RSA will review all the information and settle your claim.


Close
0800 14 88 424
Alternatively call 01422 396 748

8am – 8pm weekdays
9am – 4pm weekends
& most bank holidays